Doctors, nurses and health and social care leaders are jumping on board ambulances in West Norfolk to help them identify ways to cut delays.
They will join staff on ambulances to help them understand why the problems occur and think of ways to solve them.
The idea is that they will see how barriers at each part of a patients’ journey – from the ambulance call, to getting into A&E and through to diagnosis and treatment – can contribute to delays.
Ambulance trust CEO Tom Abell said: “We want to do everything we can to end delays for patients and speed up the handover from an ambulance to being treated in hospitals – because every minute matters for our patients.
“We’re working closely with our hospitals to do this, but we wanted to throw the ambulance doors open and ask nurses, doctors and consultants to join our colleagues and see if they can help identify new solutions.”
Tracey Bleakley, Chief Executive Officer at NHS Norfolk and Waveney said: “Staff from right across our health and care system are working extremely hard to provide the best care for our patients, in a timely way. We’re keen to hear their ideas and experience an average shift for ourselves.
“We will be joining the crew with an open mind and a solution-focused approach to how our health and care system can work together to ultimately reduce delays for local people, as well as ensuring better outcomes and experiences for our residents, staff and communities.”