People across West Norfolk are being told they can find help over the festive period.
The borough council website has information about everything from from housing and money worries to food and help to pay for extras like travel and prescriptions. www.west-norfolk.gov.uk/
Emergency payments to help pay for fuel, food and more are available via the Norfolk County Council Hardship Service: call the county council on 0344 800 8200 or visit www.norfolk.gov.uk.
The borough council’s Lily service helps adults who are experiencing loneliness or social isolation.
Go to the Lily website at www.asklily.org.uk or call 01553 616200. You can refer yourself or another person, or find details of local organisations that can help.
The borough council also works with a number of agencies to provide emergency accommodation so that no one needs to be sleeping rough.
Nowhere to sleep? Call 01553 616200 when the council is open, or 01553 616601 when it is closed.
King’s Court will be closed for borough council services from 4:45pm on Friday 22 December 2023 and will reopen on Tuesday 2 January 2024 at 9am.
The building will be open between Christmas and New Year, as the Department for Work and Pensions / Job Centre and West Norfolk Health will be working as normal over the period (except for the Bank Holidays).
For emergencies, such as homelessness, during the closure please call 01553 616601.
Most of our services are available online, we recommend visiting west-norfolk.gov.uk
Waste & recycling collections
The festive season is the busiest time of the year for domestic waste and recycling collections.
Christmas waste and recycling calendars containing details of changed collection dates over Christmastime and New Year have been published online at west-norfolk.gov.uk/
Additional recycling can be put in any clear bag and put out with your green recycling bin for collection.
Please continue to put your outdoor food waste bin out with your waste or recycling collection. Brown bin collections will continue to be made during the festive period too but not on your usual day. Please check west-norfolk.gov.uk/
Residents living in a bagged waste collection area who need more recycling sacks can order them at west-norfolk.gov.uk/
To report that your bin has not been emptied, please visit west-norfolk.gov.uk/
There will be no collections on Christmas Day, Boxing Day or Bank Holiday Monday 1 January 2024.
The crematorium office will close at 5pm on Friday 22 December and reopen at 9am on Wednesday 27 December. It will also be closed on Bank Holiday Monday 1 January 2024. On all other days it will be open as normal (weekdays 9:00am until 5:00pm).
On the days the office is closed, the crematorium grounds are open.
The Gardens and Book of Remembrance room at Mintlyn will open as follows:
Christmas Eve 9am to 5pm
Christmas Day 10am to 4.30pm
Boxing Day 10am to 4.30pm
27-31 Dec 9am to 5pm
New Years Day 10am to 4.30pm
Funeral directors can continue to book funerals online, and members of the public can email Mintlyn@west-norfolk.