Young patients at the Queen Elizabeth Hospital have given it the thumbs up in a survey.
A total of 90 per cent knew who to speak to if they worried, and the King’s Lynn hospital also scored highly in the way staff introduced themselves to young patients.
The QEH is also going to work harder on making sure they use the right words to communicate with young patients, and also make sure there are enough activities for them to do.
Overall, the hospital scored higher in many parts of the National Children and Young People’s Patient Experience Survey.
Chief nurse Alice Webster said: “A hospital experience can be daunting for children and young people so it is especially important that we get things right to ensure they are at ease during their stay with us and have the best experience possible. These results provide us with further evidence that our young patients are receiving a positive experience at QEH, and we look forward to working together to make further improvements in the areas highlighted.”
Caroline Shaw CBE, Chief Executive at QEH, said: “These results are really encouraging and testament to the hard work and dedication of Team QEH. We are on a journey of improvement and I’m proud that we have pulled together to achieve these results despite the unprecedented challenges facing us in 2020. Importantly, they demonstrate where we must focus our efforts to make further improvements in response to feedback from our young patients and their families.”