Patients attending orthopaedic outpatient appointments at the Queen Elizabeth Hospital King’s Lynn can now enjoy a calmer and more flexible waiting experience thanks to a new “quiet call” pager system.
The system provides patients with a small pager on arrival, allowing them to move freely around the hospital site instead of waiting in busy clinics. Patients can sit in quieter areas, visit a café or even get some fresh air, before being alerted when it’s time for their appointment.
Staff say the change is particularly beneficial for those who find crowded or noisy environments difficult, including neurodiverse patients. It also helps reduce congestion in waiting areas and creates a more relaxed atmosphere overall.
Orthopaedic Specialist Nurse Sally Boswell, who developed the initiative, said the system gives patients more control over their experience and helps reduce stress, while also improving the flow of clinics.
The idea has already had a positive impact. Staff shared an example of a patient with autism who was able to wait outside rather than in a busy waiting room, helping them feel more comfortable and get the most from their appointment.
The project was made possible thanks to funding of just over £2,000 from the hospital’s League of Friends charity.
Hospital teams say the pagers are already making a noticeable difference for both patients and staff, improving comfort, dignity and accessibility across the department.
